Frequently Asked Questions
Find answers to common questions about Excel Image Download.
📋 General
What is
Excel Image Download?
Excel Image Download is a SaaS platform that lets you
download product images in bulk from Excel or CSV files.
Which file
formats are supported?
We support .xlsx, .xls, and .csv file formats.
Which
marketplaces does it work with?
Excel Image Download works with any platform that provides
product data as Excel/CSV export.
Is my data
safe? Are files uploaded to a server?
Your Excel files are processed 100% in your browser
(client-side).
⚡ Features & Speed
How fast
are downloads?
We use 5 parallel connections to download images
simultaneously.
What
happens if an image fails to download?
The tool automatically skips broken or unavailable images
and continues downloading the rest.
How does
the folder organization work?
You can map Excel columns to our folder hierarchy system.
Can I
filter images by brand?
Yes! Map a brand column from your Excel file.
💳 Plans & Billing
Is there a
free plan?
Yes! Our free plan includes 50 images per day.
How do I
upgrade or cancel my plan?
You can upgrade anytime from the pricing page.
Which
payment methods are accepted?
We accept all major credit/debit cards.
🛠 Technical
Do I need
to install anything?
Is there
a maximum file size for Excel uploads?
Since files are processed in your browser, there's no
server-side file size limit.
Can I
cancel a download in progress?
Yes, you can cancel any download at any time.